Privacy Policy

1. Information We Collect

We collect the following types of information when you use our website:

• Personal Information: Name, email, phone number, shipping address when you place an order
• Payment Information: Processed securely via Razorpay (we do not store card details)
• Technical Data: IP address, browser type, device information for analytics
• Cookies: To improve user experience (you can manage preferences in browser settings)

2. How We Use Your Information

• Process orders and deliver products
• Provide customer support and respond to inquiries
• Improve our website and services
• Send transactional emails (order confirmations, shipping updates)
• Prevent fraud and enhance security
• Comply with legal obligations under Indian laws

3. Data Sharing & Third Parties

We share information only as necessary with:

• Shipping Partners: To deliver your orders (Delhivery, FedEx, etc.)
• Legal Authorities: When required by law or to prevent fraud

We never sell your personal data to third parties.

4. Data Security

We implement robust security measures:

• SSL encryption (HTTPS) on all pages
• Regular security audits
• PCI-DSS compliance through Razorpay for payments
• Limited employee access to sensitive data

5. Your Rights

Under Indian IT Act and GDPR (where applicable), you can:

• Access your personal data we hold
• Request correction of inaccurate information
• Delete your account data (except transaction records required by law)
• Opt-out of marketing communications

To exercise these rights, email us at divyajyotiluggagesgnr@gmail.com

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements.

7. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this policy periodically. The "Last Updated" date below will reflect changes.