Refund Policy

Our straightforward refund process ensures your complete satisfaction

Refund Eligibility

  • Unused products in original condition with tags and packaging
  • Defective or damaged items (must report within 48 hours)
  • Used, washed, or damaged products
  • Products without original packaging

Standard Refunds

Processing Time: 7-10 business days after we receive returned items

Method: Original payment method via Razorpay

Deductions: Original shipping charges and payment gateway fees (if applicable)

Instant Refunds

For UPI/Wallets: Processed within 24 hours

For Prepaid Orders: Credited within 1-3 business days

Conditions: Only for unshipped orders or our errors

Refund Timelines

Payment MethodProcessing TimeCredited To
Credit/Debit Cards5-7 business daysOriginal card
Net Banking1-3 business daysOriginal account
UPI24 hoursOriginal UPI ID
Wallet (Razorpay, etc.)Instant to 24 hoursOriginal wallet

Important Notes

  • Razorpay transaction fees (1-3%) are non-refundable
  • Bank holidays may delay refund processing
  • Contact us if refund doesn't appear within 10 business days

Need help with a refund? Contact our support team at divyajyotiluggagesgnr@gmail.com or call us at +91 9460533106

Last updated: 20 August 2025