Terms & Conditions

1. Introduction

Welcome to Divya Jyoti Luggage ("we," "our," or "us"). These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms.

2. Account Registration

To place orders, you may need to register an account. You must provide accurate information and keep your credentials secure. You are responsible for all activities under your account.

3. Products & Pricing

a. We sell luggage, bags, and related accessories. All product descriptions and images are for reference only. Actual products may vary slightly.

b. Prices are in INR and subject to change without notice. We reserve the right to modify or discontinue products.

4. Payments

a. We use Razorpay as our payment gateway. By making a payment, you agree to Razorpay's Terms of Service.

b. All transactions are secured with SSL encryption. We do not store your payment details.

c. You confirm that the payment method used is yours or you're authorized to use it.

5. Shipping & Delivery

a. We ship across India. Delivery times are estimates and not guaranteed.

b. Risk of loss passes to you upon delivery. You must inspect products upon receipt.

6. Returns & Refunds

a. Returns are accepted within 7 days of delivery for defective or damaged products.

b. Refunds will be processed to the original payment method within 7-10 business days.

c. For Razorpay payments, refunds will be processed through Razorpay only.

7. Intellectual Property

All content on this website, including logos and product images, is our property and protected by copyright laws.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from product use or website access.

9. Governing Law

These terms are governed by Indian law. Any disputes will be subject to the jurisdiction of courts in Sri Ganganagar, Rajasthan.

10. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

11. Contact Information

For questions about these terms, contact us at:

Divya Jyoti Luggage
Near SD Bhiani School, Opp Honda Showroom
Sukhadia Circle, Sri Ganganagar - 335001
Email: divyajyotiluggagesgnr@gmail.com
Phone: 9460533106

Last Updated: 20 August 2025