We want you to be completely satisfied with your purchase from LuggageLux
a. Eligibility: You may return unused, unwashed items in original condition with tags and packaging within 7 days of delivery.
b. Non-Returnable Items: For hygiene reasons, we cannot accept returns for:
c. Defective Products: If you receive a damaged/defective item, please contact us within 48 hours of delivery with photos/video evidence.
a. Initiate return by emailing us at divyajyotiluggagesgnr@gmail.com or through your account dashboard.
b. We will provide a Return Authorization Number and shipping instructions.
c. Pack items securely in original packaging with all tags attached.
d. Return shipping costs are the customer's responsibility unless the return is due to our error.
a. Processing Time: Refunds are processed within 7-10 business days after we receive and inspect the returned item.
b. Refund Method: All refunds will be issued to the original payment method via Razorpay:
c. Partial Refunds: May be granted if items are returned used, damaged, or missing parts.
a. We currently offer refunds only. For a different product, please return the original item and place a new order.
b. Price differences will be adjusted accordingly.
a. Orders can be cancelled within 24 hours of placement or before shipment.
b. Razorpay payment gateway charges (if any) will be deducted from the refund amount.
The following are not refundable:
For any return/refund questions, contact our customer care:
Email: divyajyotiluggagesgnr@gmail.com
Phone: +91 9460533106
Business Hours: 10 AM - 6 PM (Mon-Sat)
Address: Divya Jyoti Luggage, Near SD Bhiani School, Opp Honda Showroom, Sukhadia Circle, Sri Ganganagar - 335001
Note: This policy complies with Razorpay's requirements and Indian consumer protection laws.
Last Updated: 20 August 2025